When you need help
We're just a phone call away

We know that there are a lot of consultants and computer stores who say that they are the best at supporting Apple Macintosh computers. Some are good, some are not so good. MadCow Studios has a personal guarantee that goes like this: If we can’t fix your problem or we don’t deliver on our promises – you don’t pay. It’s that simple. We stand behind our work 100%.

 

This Is Our Passion

Macintosh computers are our passion. And part of this drive is our willingness to share our knowledge and experience with others. Whatever you plan to do with your computer...whether it's keeping track of home finances, running a business, or just for your kids...we really care that you get the most out of your computer purchase.

 

We Have The Experience, And It Shows In Our Work

Since 1985, we have developed our expertise with Macs. Working with fortune 500 clients, home users, entertainment studios, schools - people just like you. We have the kind of unique knowledge that only 18 years of using Macs can provide. More, now than ever, you need the experience of experts that know "classic Macs" and the new OS X systems.

Being both "techies" and artists, we know the type of problems you might run into – remember, we’ve been there too! Whether you're buying your first computer, seeking a solution to perform a specific task, or just need a recommendation before purchasing, we'll be happy to help.

 

What Can We Do For You?

Being both "techies" and artists, we know the type of problems you might run into – remember, we’ve been there too! Whether you're buying your first computer, seeking a solution to perform a specific task, or just need a recommendation before purchasing, we'll be happy to help.

Need to promote your products or business through banner advertising? Our design group has produced some of the highest click-through campaigns ever used on America Online. Having a strong marketing background and amazing design skills brings a unique blend that delivers your message in a clear and concise manner.

Service Rates

We know that when your system crashes, you can’t afford the downtime. That’s why our configurations are guaranteed. Our work takes a little longer, but when we set up your system it stays up. We isolate problems with software, extensions and out-of-date versions – and we fix them. We’re available 24 hours and 362 days a year (okay...okay, we WILL WORK on Christmas, New Years and Thanksgiving - but you won’t like the rate and we’ll bet it can wait a day). Remote diagnostics and repairs are available to broadband Internet users.

If your hardware needs repair let us handle it. We have great relationships with manufacturers and dealers and we’ll get you the fastest service.

 
Onsite Service (Your Place) Weekdays
$85.00 / Hour
Onsite Service (Your Place) Weekends
$125.00 / Hour
Rush, Emergency, After Hours Service
$175.00 / Hour
Travel (over 25 miles)
$15.00 / Hour
Service Contracts (Monthly Contract, lower hourly rate)
Call for Quote

1 hour minimum on hourly rates
 
 
Confidentiality
We understand that handling the information on your computer is an extension of the trust you place in MadCow Studios. Any discovery of information during the execution of our work remains confidential – ALWAYS. We will not disclose any information we find on your computer to any other party. We do not "dig around" in your files or access areas of your drive that we don’t need to. Duplicates of your data will not be made without your express permission. Client will have the option of visually observing a secure erase of backups and/or taking possession of CD’s, including the observation of their destruction.

Disclaimer
Guarantee of configuration only applies to our setup. We are not responsible for the client changing the system configuration, addition of new hardware, software or deliberate changes made by users with access to the computer. MadCow Studios makes every effort to protect your data. We offer backup options. However, we are not responsible for lost information or data. It is the sole responsibility of the client to insure that critical data is duplicated and documented. MadCow Studios will not be responsible for your failure to do so, nor the cost of data recovery from crashed hard drives, removable media, discs or tapes that occurs during the performance of any service.
 
 



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